Terms of use

1. Purpose of MediFile

MediFile helps users organise personal health records, schedule medication reminders, log observations and manage separate records for up to two other people they care for. Users can share information they choose with health professionals. It is an information-management tool, not a hospital record system.

2. Not medical advice or emergency care

MediFile is not a medical device, does not diagnose or treat conditions and does not replace clinical triage or advice from a qualified health professional. Patient-entered measurements are recorded without clinical interpretation.

Do not use MediFile for emergencies. Contact local emergency services or seek urgent medical care when needed.

3. Your responsibilities

• Provide accurate information and keep records reasonably current.
• Protect your device, password and authentication methods.
• Use another reliable method for time-critical medication needs.
• Share sensitive records only with recipients you trust.
• Use the service lawfully and respect the rights of others.
• Add another person only when you have appropriate authority or permission to manage their health information.

4. Medication reminders

Reminders depend on device permissions, battery settings, operating system behaviour and correct schedule configuration. Alerts may be delayed, silenced or prevented by device conditions. MediFile does not guarantee that every reminder will be delivered at an exact time.

Where one account manages several people, you are responsible for checking the patient name shown on an alert before recording Taken, Snoozed or Skipped.

5. Shared records

You control whether to create a share link or export a PDF. You are responsible for selecting appropriate recipients. A recipient may retain information after viewing it even when the MediFile link later expires or is revoked.

6. Availability and changes

We aim to keep MediFile reliable but cannot guarantee uninterrupted or error-free availability. Features may change as we improve the service, meet security requirements or comply with platform rules.

7. Intellectual property

MediFile’s software, branding and original content belong to HOST SL or its licensors. These terms do not transfer ownership. Your personal and health information remains yours.

8. Suspension or termination

Access may be restricted where reasonably necessary to address unlawful activity, security threats, abuse or serious violations of these terms. You may stop using MediFile and request account deletion at any time.

9. Contact